No products in the cart.
Frequently Asked Questions
Find helpful information related to Prime Peak Performance, storage and handling, certificates of authenticity (C.O.A.), shipping, wholesale and bulk orders, refunds and exchanges and much more.
We’re Here to Help ! Contact us
Why Do I See Disclaimers Everywhere?
Most of our peptides are packaged in 3 mL vials. Some products may come in 10 mL or 30 mL vials depending on the specific item. Please refer to the individual product description to confirm the vial size.
Is there a Certificate of Authenticity (COA) or Purity Rating For My Peptide?
We provide Certificates of Analysis (COAs) for most of our products, and all items are lab tested before we receive them. While we strive to have COAs available for every batch, occasional lab testing delays may occur. Please check the individual product page for specific COA details and availability.
Is there a Certificate of Authenticity (COA) or Purity Rating For My Peptide?
We provide Certificates of Analysis (COAs) for most of our products, and all items are lab tested before we receive them. While we strive to have COAs available for every batch, occasional lab testing delays may occur. Please check the individual product page for specific COA details and availability.
Are your products laboratory tested?
We carefully source and work only with high-quality ingredients and products. Many batches are laboratory tested for purity, and in some cases you may see multiple test results from different labs. When available, test results are published directly on the product page of our website.
Do You Print Batch Numbers On Your vials?
For products with current COAs, the batch number is printed directly on the vial. This allows customers to easily reference the corresponding laboratory documentation when available.
Where Is Prime Peak Performance Located?
We pack and ship all orders in the U.S.A.
What Is A Research Supply Company?
Prime Peak Performance is a research supply company. Our products are sold for research purposes only. They are not intended for human or animal use or testing. Any implication of human or animal use will result in the cancellation of your order.
What Size Vials Do Your Peptides come in?
All peptides are sold in 3ml glass vials.
Do You Use Filler Or Stabilizer In Your Peptides?
Mannitol, a sugar based stabilizer is used in most peptides.
What Are Research Peptides Used For?
Peptides are widely used in chemistry and play a key role in many experiments. This may involve protein purification, protein modification, and various interactional studies. We are solely a research supply company. Our products are intended for experienced researchers only. We do not include instructions or directions.
Are Your Products Laboratory Tested?
We carefully select and only work with the highest quality ingredients/products. Each batch is laboratory tested for purity at at least one lab. In some cases you’ll see multiple test results from different labs. Results of the tests are published on the product page of our website. If you would like to conduct a test on your particular product you can do so at any licensed HPLC testing facility. If any of our products fail the test we will refund your order plus shipping.
Do You Print Batch Numbers On Your Viles?
Peptides have a printed batch number on the label which correlate to a COA.
What solvent is used in your Vitamins/Aminos?
All products under our Vitamins/Aminos tab include ultra pure water and 2% alcohol.
What Shipping Carriers Do You Work With?
Prime Peak Performance ships with USPS.
What Are Your Shipping & Delivery Options and Timeframes?
We ship Priority Mail via USPS. Shipping times vary depending on your location and delays may be subject to your shipment with consideration to inclement weather.
What Days Do You Ship?
Orders are packed and shipped 5 days a week, Monday through Friday excluding holidays. The shipping cutoff time is 2pm, est. for weekdays and 12pm, est. on Saturdays. Orders placed before 2pm, est., Monday-Friday will be shipped same day. Orders placed after 2pm, est. Monday-Friday will be shipped the following business day. Orders placed on Saturdays will ship Monday. Payment must be cleared in order for your order to ship. All orders placed after 2pm, set will be shipped the following day following our schedule in the line above.
Do You Offer Expedited Shipping?
Please contact us for expedited shipping options.
Do you ship to Australia, or the U.K.?
No, we do not ship to Australia or the U.K..Prime Peak Performance offers shipping in the United States and Canada only. There are no exceptions.
My package says delivered but I have not received it. What should I do?
Although carrier issues are beyond our scope of our control, we recommend looking around your property for the package. Sometimes carriers leave parcels in inconspicuous areas for safety reasons or they may have delivered to a neighbor next door. Rest assured, we want you to receive your items. If your package says delivered but you have not received it you must complete the following steps in order for us to reship your items out. 1. Contact your local post office or if you have a relationship with your delivery person, ask them to check their truck/facility. 2. File a lost package claim with your carrier. You can use the link here: https://primepeakperformance.net/ All of the information you need to file your claim can be found in the tracking email that we sent to you. 3. The carrier will provide you with a claim number or confirmation email of your claim being filed. Please forward a copy of the claim number or screenshot of the confirmation email and our shipping department will discuss your reshipment.
I Entered The Wrong Shipping Address at Checkout, What Should I Do?
Orders ship from our facility 6 days a week, Monday through Saturday, excluding holidays. If you contact us prior to the shipment being sent out we will do our best to get the correct address updated. Please text or call 7 or send an email to admin@peakpeptideperformance.net with your name, order number, and updated address. If your order has already shipped we are unable to do anything further.
Is Your Shipping Discreet?
We place a high value on your privacy, so your orders will always be shipped in standard United States Postal Service packaging. Our shipping is fast and discreet with no indication of the contents on the outer packaging. The return address on your package will appear as “SHIPPING MANAGER”.
I Forgot To Add My Discount Code. Can My Order Be Adjusted?
If you forgot to add your discount code at checkout you must reach out to us via email or text message within the first 30 minutes of placing your order. AS A ONE TIME COURTESY, we can send you the savings amount in the form of a store credit only. We cannot refund the difference regardless of your payment method.
I Missed The Sale, Can The Sale Price Be Honored?
We do not honor sale prices outside of the sale dates. We run sale monthly; if you miss a sale, make sure you are signed up for our email newsletter and SMS marketing messages. Additionally, you’ll always be able to experience great savings again the following month.
Is There Any Bulk Purchasing Offer At Your Store?
Yes, we offer bulk purchasing and also offer various discounts. Please email or text us for more information.
I Received the Wrong Item
Although mistakes happen, our shipping department works diligently to ensure each parcel is handled with care. If you receive the wrong item please email or text us as soon as possible with your order number and a photo of the items you received. We will correct the problem immediately and send out the correct item(s) on the same or next business day that we are made aware of the issue. You must submit a photo of the items received in order for us to process a reshipment.
Refunds
We offer free replacements on items that have been damaged during transport/shipping. If you received a damaged or broken item, please send us a photo immediately so we can send out a new product.
Exchanges
We offer exchanges on unopened items within 30 days of your order being placed. The item must be unopened and unused. Already reconstituted products do not quality for a refund of exchange. The customer is responsible for the shipping fees associated with the return/exchange.